Return & Exchange policy

DETAILED REFUND / EXCHANGE POLICY

Kindly please check your order as soon as you receive it. If you wanna ask for a exchange or return, please contact us within 7 days since the day you receive it.

Guarantee Range:

1.Hair must NOT have been installed, colored, cut, or altered in any manner so as not to affect onward sales

2.The hair must be in its original bundle and not be untied at the top

3.The hair must be in its original packaging.

CUSTOM-MADE ORDERS CANNOT BE EXCHANGED OR RETURNED

Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.

Shipping Fee: Shipping and handling are the responsibility of the customer. The product must be sent back and the exchange shipped at your expense.

Note: We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.

HOW TO MAKE AN APPLICATION FOR A REFUND/ EXCHANGE:

You must contact us within 7 days of receiving your order.

Depending on the situation, we may ask you to send photos/video of the hair

Return package must include: Your name, Your contact number, and order ID

Exchange: Merchandise must be physically received at our corporate office and confirm all items are correct before a return can be granted.

Refund: Merchandise must be physically received at our corporate office and all items confirmed correct before a return can be granted. Then we will refund the purchase amount of the product but not the shipping cost.

 For any question, pls contact us @iMessage:
+86 150 1429 9049/ +1 310 507 3046